Return and Refund Policy

At Healdy, we are committed to ensuring your satisfaction with our products. Our Refund and Exchange Policy is designed to provide a hassle-free experience when you need to return or exchange an item. Please read this policy carefully to understand our practices.

1. Replacement for Damaged or Incorrect Items
• Eligibility: If you receive a damaged or incorrect item, you are eligible for a replacement. To qualify for a replacement, you must report the issue within 24 hours of delivery.
• Process: Contact our support team immediately and provide detailed photos of the damaged or incorrect item. Our team will review your case and initiate the replacement process.
• Resolution: Once we confirm the issue, we will arrange for a replacement to be sent to you as soon as possible.

2. Replacement for Defective Items
• Eligibility: If a product stops working or is found to be defective within 5 days of delivery, you are eligible for a replacement.The defective item must be returned to us following our return instructions.
• Process: Contact our support team to report the defect. Our team will investigate the issue and determine if the product qualifies for replacement.
• Resolution: If the defect is confirmed, we will arrange for a replacement.The replacement product will be dispatched within 7 days of approval by the Healdy support team and is expected to be delivered within 10 days after dispatch, subject to standard delivery timelines

3. Refunds
• Eligibility: Refunds will be provided under certain conditions, such as when a replacement is not possible, or in other exceptional circumstances as determined by our support team.
• Process: Refund requests must be made by contacting our support team. The team will review your case and, if a refund is approved, the amount will be credited back to your original payment method.
• Resolution: Refunds will be processed only after our support team acknowledges the issue and approves. Then the refund process will take about 10 days to complete.The refund amount will be credited within 7 days after approval by our support team. Please note that the exact timing may vary depending on your bank and any applicable national or regional holiday .

4. Additional Information
• Return Shipping: In the case of a replacement, we will provide instructions on how to return the defective or incorrect item. Return shipping costs may be covered by Healdy, depending on the situation.
• Condition of Returned Items: All returned items must be in their original packaging and include all accessories, manuals, and documentation. Items that are returned incomplete, damaged, or without proper packaging may not be eligible for replacement or refund.
• Inspection and Approval: All returned items are subject to inspection upon receipt. Our team will verify the condition of the items and the validity of the claim before processing any replacements or refunds.

5. Contact Us
• Support Team: For any issues or inquiries regarding replacements or refunds, please contact our support team at support@healdy.in. Our team is available to assist you and ensure your satisfaction.

Thank you for shopping with Healdy. We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our Refund and Exchange Policy, please do not hesitate to contact us.