Frequently Asked Questions
Shipping Information
What Shipping Methods Are Available?
At Healdy, we select the most reliable and efficient shipping partner for your order based on your delivery location. Our system automatically chooses the best available courier service at the time of dispatch to ensure timely and safe delivery.
If your location has limited serviceability or requires a specific delivery arrangement, our support team may reach out to confirm or arrange an alternate shipping method.
How Long Will it Take To Get My Package?
While estimated delivery timelines are provided by our shipping partners, actual delivery times may vary due to factors beyond our control, such as weather, logistics delays, or regional restrictions.
A tracking ID via email will be provided as soon as your product is shipped, allowing you to monitor the status and progress of your delivery in real time.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use tracking number to track your package to see the current status and estimated delivery date of your order.
How do I place an order?
To place an order, simply browse our products and add the desired items to your cart. Proceed to checkout and follow the prompts to enter your shipping information. Complete the purchase to finalize your order.
FAQ Second Version
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package to see the current status and estimated delivery date of your order.
How do I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
How do I exchange an item?
To exchange an item, contact our support team at support@healdy.in/+91 8792040360 within the specified time frame (24 hours for damaged or incorrect items, 5 days for defective items). Provide details and photos of the issue. Our team will guide you through the replacement process.
What is your refund policy?
We accept returns and provide refunds for products that are damaged, defective, or incorrect. You must report the issue within 24 hours of delivery for damaged or incorrect items, and within 5 days for defective items. Contact our support team with photos to investigate the issue. Refunds are processed after our team reviews and approves your request.
How do I subscribe to your newsletter?
To subscribe to our newsletter, enter your email address in the subscription box located at the bottom of our website or during the checkout process. You will receive regular updates about our products, promotions, and special offers.
How do I unsubscribe from the newsletter?
If you wish to unsubscribe from our newsletter, click the “unsubscribe” link at the bottom of any newsletter email. You can also contact our support team to be removed from our mailing list.